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SPS Help Desk

Our experts are stationed to provide a quick maintenance feedback to users experiencing installation issues and problems with its interface or functionality. We provide efficient support through a pool of our skilled and well-trained professionals who are passionately ready to respond to users’ needs. For quick and reliable support, user needs to submit only Support Ticket for the attention of our team.

We have variety of support channels of response to the convenience of users :

Reach us on our careline at +603-6187 1426

Instantly chat with support team. Click here

Get remote support via TeamViever. Click here

Available case by case and on demand. Click here

Submit Ticket Support

The most efficient way to get the assistance you need is to submit a ticket so that we can route your request to the right people. Please choose from the option below to get started.

Customer with Internet Connection
  • Login into SPS
  • Make sure your account, contact information and billing address are up-to-date
  • Click Help Desk menu and key in your problem or issue
  • Select preferred response channel from the available options
  • Ticket number will be created once saved
  • PIC will respond the customer based on the ticket number
Customer without Internet Connection
  • Customer needs to call our hunting line : +603-6187 1426
  • Person-in-charge (PIC) will pick up the call and verify a valid call
  • PIC will key in to our Help Desk system on behalf of the customer
  • PIC will respond the customer based on the ticket number
Response Chat Support

Every user will be equipped with login ID and password for SPS Help Desk support system. The technical support team will respond to the submitted ticket based on our response time. Users are entitled to technical support assistance anytime between 9.00 am to 5.00 pm, Monday to Friday (except Public Holiday).

Salihin Help Desk support system’s response time:

  • Before 12.00am - Within that day
  • After 12.00am - Next day
TeamViewer Support

A system support agreement with the us provides fast and efficient service hotline and remote user support as a backup for our users’ technical personnel. Problems or questions regarding SPS are quickly solved over the TeamViewer support. If a user requires customised support, our TeamViewer support team will provide the user with remote support. TeamViewer Support is quick, reliable and practical pre-purchase and after-sales service advice to users.

It is applicable 5 times within a year (free support subscription for 1 year) . The user may obtain our TeamViewer Support after exhausting the 5 times free support at a low cost (including On-site Visit support).

On-site Visit Support

We have field support engineers to go on site visits when necessary and perform preventive maintenance. Except in exceptional circumstances, it is unlikely that our support engineers will be available to make a visit immediately. Jobs will be prioritized and an estimate will be given as to when support engineers can visit.

Well-trained Distributor :

  • It is applicable for once in a year (free support subscription for 1 year).
  • On-site Visit support included as how many TeamViewer support that you already used. It means that, you only can obtain 4 times TeamViewer support for one-time On-site Visit Support.
  • You may obtain our On-site Visit support after 5 times support at a low cost. (Including TeamViewer support).

Users are warmly welcomed to provide suggestions on how to make our product even better. Users can also reach us through his or nearest dealer, visit our Dealers Directory

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